Returns and Refunds

How do I return my item(s)?

You can return unwanted products within 14 days of receiving your items for a full refund but please note it will be at your own cost unless item is deemed faulty. 

All items returned must be in their original unopened packaging with all labels and tags still attached. Due to hygiene and security reasons, certain items can't be returned unless faulty, unfit for purpose, not as described or of an unsatisfactory quality. The following items are non-returnable, unless in their original packaging and unused:

• Condoms
• Lubricants
• Massage oils

How long does it take to process the return?
We aim to refund you as quickly as possible, but it may take up to 10 working days from receipt of the return at our UK Head Office for the refund to reach your account.

 

How do I return a faulty product?
Please contact us if you wish to return a faulty or damaged product.